Welcome to Equestrian Supply Store’s FAQ page! Whether you’re looking for premium horse gear, rider equipment, or stable essentials, we’re here to help. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of equestrian products do you offer?
We specialize in premium equestrian equipment for both horse and rider, including:
  • Horse protection gear (beenbescherming)
  • Training equipment (hoofdstellen, halsters, longeren & grondwerk)
  • Rider apparel (rijlaarzen, rijhelmen, kleding)
  • Stable essentials (dekens, interieur, rijbaan & weide equipment)
  • Grooming supplies (scheermachines, leder wol onderhoud)
  • Fun extras (paardensnoepjes & speelgoed)
Are your products suitable for professional riders?
Absolutely! We carefully select products that meet the needs of both recreational riders and professionals. Our gear combines quality craftsmanship with practical design to support performance at all levels.
How do I choose the right size for horse equipment?
Each product page includes detailed sizing charts. For items like hoofdstellen, dekens, or beenbescherming, we recommend measuring your horse and comparing with our specifications. If you need assistance, our team at [email protected] can help.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries, excluding some Asian nations and remote locations due to customs restrictions. If you’re unsure about delivery to your area, please contact us before ordering.
What shipping options are available?
We offer two convenient options:
  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
Orders typically process within 1-2 business days from our El Paso facility. During peak seasons (before major equestrian events), allow up to 3 business days.
Will I pay customs fees?
Customs fees vary by country and are the customer’s responsibility. We properly declare all items (like gebootemelders or rijbaan equipment) for smooth border crossing.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to follow your package’s journey from our stable to yours.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store complete payment details on our servers.
Do you offer gift cards or certificates?
Not currently, but we’re happy to help you select the perfect equestrian gift! Contact us for personalized recommendations.

Returns & Exchanges

What’s your return policy?
If your item isn’t perfect, you have 15 days from receipt to initiate a return. Items must be unused, in original packaging with tags attached.
How do I return an item?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5 business days and appear in your account within 1-2 billing cycles.
Can I exchange an item?
Yes! Contact us within 15 days of receipt. You’ll need to return the original item and place a new order for the replacement.

Still Have Questions?

Our customer service team is happy to assist with any other inquiries about our equestrian products or services. Reach us at:

Email: [email protected]

Mailing Address:
2836 Union Street
EL PASO, US 61738

Happy riding from the Equestrian Supply Store team!