At Equestrian Supply Store, we understand that even the most carefully selected equestrian gear might not always be the perfect fit – whether it’s hoofdstellen that don’t suit your horse’s conformation or rijlaarzen that need a different size. Our returns policy is designed with the same care we put into selecting our products.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unworn, unused, with tags attached, and in original packaging. For the safety of all our riders and their horses, certain items cannot be returned (see section below).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Gebootemelders (birth notifiers)
  • Scheermachines & Benodigdheden (clippers and accessories)
  • Paardensnoepjes & Speelgoed (horse treats and toys)
  • Opened containers of Leder Wol Onderhoud (leather and wool care products)

How to Return an Item

Follow these simple steps to return your equestrian gear:

  1. Initiate your return within 15 days of delivery by emailing our customer service team at [email protected] with your order number and details about the product you wish to return or exchange.
  2. Wait for authorization – We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package your item securely in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship your return to our stable address (see below) using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

Return Shipping Address

Equestrian Supply Store
Attn: Returns Department
2836 Union Street
El Paso, TX 61738
United States

Return Email Template

Use this template to request a return or exchange:

Subject: Return Request for Order #[Your Order Number] Dear Equestrian Supply Store Team, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Product Name: – Reason for Return: – Preferred Resolution: (Refund/Exchange for [specific product]) Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return (typically within 5 business days after arrival):

  • Refund timing: Refunds will be processed to your original payment method within 3-5 business days after approval.
  • Payment methods: We refund to Visa, MasterCard, JCB, or PayPal – whichever you used for the original purchase.
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges of the same product in a different size or color:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll ship your replacement item as soon as we process your return

Note: If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If your beenbescherming, dekens, or other items arrive damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed
  • You won’t need to wait for us to receive the return before we send your replacement

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team. We’re here to help you and your equine partners get exactly what you need for comfortable, safe riding.

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