Shipping Policy

At Equestrian Supply Store, we’re committed to ensuring both you and your equine partners receive quality gear with the same care we’d expect for our own horses. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

Shipping Areas

We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact our customer service team at [email protected] before placing your order.

Returns & Exchanges

We understand that equestrian gear needs to fit perfectly – whether it’s hoofdstellen that don’t suit your horse’s conformation or rijlaarzen that need adjustment. Our returns policy is designed with the same attention to detail we apply to our products.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

• Items must be in original condition – unworn, unused, with all tags attached
• Original packaging must be intact
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Geboortemelders (birth notifiers)
• Scheermachines & Benodigdheden (clippers and accessories)
• Paardensnoepjes & Speelgoed (horse treats and toys)
• Opened containers of Leder Wol Onderhoud (leather and wool care products)

How to Return an Item

Follow these simple steps to return your equestrian gear:

1. Initiate your return within 15 days of delivery by emailing our customer service team at [email protected] with:
   • Your order number
   • Details about the product you wish to return/exchange
2. Wait for authorization – We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions
3. Package your item securely in its original packaging with all tags attached
4. Include documentation – Add a copy of your order confirmation or packing slip
5. Ship your return to our address using a trackable shipping method:
   Equestrian Supply Store
   Attn: Returns Department
   2836 Union Street
   El Paso, TX 61738
   United States

Refund Processing

Once we receive and inspect your return (typically within 5 business days after arrival):

• Refund timing: Processed to your original payment method within 3-5 business days after approval
• Payment methods: We refund to Visa, MasterCard, JCB, or PayPal – whichever you used for the original purchase
• Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of the same product in a different size or color:

• Follow the standard return process above
• Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
• We’ll ship your replacement as soon as we process your return

Note: If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If your beenbescherming, dekens, or other items arrive damaged or incorrect:

• Contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging
• We’ll arrange for a replacement or refund and provide a prepaid return label if needed
• You won’t need to wait for us to receive the return before we send your replacement

Need Help?

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you and your equine partners get exactly what you need for comfortable, safe riding.

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