Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for equestrian enthusiasts and professionals aged 18 or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on equineridertools.com, including text, graphics, logos, and product designs, is our property or used with permission. You may not reproduce, distribute, or create derivative works without our express written consent.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not use our site for illegal purposes
• Not attempt to interfere with site operations
• Respect all intellectual property rights

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in describing our equestrian gear including hoofdstellen, dekens, rijlaarzen, and other products. However, we cannot guarantee colors will match exactly due to screen variations.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order, we’ll notify you promptly and offer alternatives or a refund.

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Geboortemelders (birth notifiers)
• Scheermachines & Benodigdheden (clippers and accessories)
• Paardensnoepjes & Speelgoed (horse treats and toys)
• Opened containers of Leder Wol Onderhoud (leather and wool care products)

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. You’re responsible for any customs duties or import taxes.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days

4.3 Shipping Areas

We ship worldwide except to some Asian countries and remote areas. Contact us at [email protected] if unsure about your location.

4.4 Delivery Issues

If your beenbescherming, dekens, or other items arrive damaged or incorrect, contact us immediately with photos at [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with all tags attached. See section 2.3 for non-returnable items.

5.2 Return Process

To return an item:

1. Email [email protected] within 15 days with your order number and return details
2. Wait for our authorization with a Return Merchandise Authorization (RMA) number
3. Package the item securely in original packaging with all tags
4. Include a copy of your order confirmation
5. Ship to our address using a trackable method

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Exchanges

For exchanges, follow the return process and clearly specify the replacement item. You’ll need to pay any price difference.

6. Liability and Disputes

6.1 Limitation of Liability

Our liability is limited to the purchase price of the product. We’re not liable for incidental or consequential damages arising from product use.

6.2 Product Use

You’re responsible for proper use of equestrian equipment. Always follow manufacturer guidelines for safety.

6.3 Governing Law

These terms are governed by the laws of Texas, USA. Any disputes will be resolved in the courts of El Paso County.

7. Privacy and Communications

7.1 Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your information.

7.2 Communications

By providing your email, you consent to receive transactional and promotional communications. You may opt out of marketing emails at any time.

8. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top will reflect changes. Continued use of our site after changes constitutes acceptance.

9. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Equestrian Supply Store, 2836 Union Street, El Paso, TX 61738, USA